Supervisory Health System Specialist- Group Practice Manager

Department of Veterans Affairs

The Ralph H. Johnson VA Health Care System (RHJHCS) in Charleston, SC, is seeking a Health System Specialist to serve as the Supervisory Group Practice Manger within the Office of the Assistant Director, Community Based and Outpatient Operations. The primary function of this position is to provide oversight, recommendations, and administrative data management as it relates to access of care. The GPM measures and assesses business activities with an emphasis on improving clinical performance

• The primary purpose of the position is to provide assistance and support to the all ambulatory care services in the facility and related Community Based Outpatient Clinics (CBOCs) as it relates to access to care as applicable. The incumbent is responsible for Primary Care, Mental Health, Surgery, Medicine or Ancillary ambulatory clinics oversight and integration into an efficient Clinic Practice Management (CPM) model. Duties include, but are not limited to: Reviews and provides input on regulations and policies for local interpretation, utilizing local group practice management and communication strategies. Works as part of an inhouse team to ensure a wide range of local factors are considered in the application of national policies and procedures. Promotes established system-wide training plans to optimize local use. Supports the local clinic management system based on national requirements. Proposes improvements to supervisor regarding national training curriculum for onboarding and sustainment activities. Utilizes an analytics system for the collection and analysis of outpatient care patient feedback for access and quality measures. Evaluates and recommends changes for continuous process improvement. Collaborates with the Veterans Experience, clinic management, scheduling, and analytic groups. Works with local personnel to integrate data analytics and measures with continuous process improvement utilizing LEAN, Six Sigma, and other improvement methodologies to meet and sustain ambulatory care goals and objectives. Applies administrative policies and established process improvement strategies. Monitors, and makes recommendations to adjust plans to effectively and cost-efficiently accomplish the mission within budgetary constraints. Performs cost analysis and cost effectiveness studies in order to determine make/buy decisions to address gaps. Provides administrative program advice for ambulatory care clinical support services. Acts as a liaison or point person for communications with persons and/or groups internal or external to the facility, representing Group Practice Management on clinical access issues. Work Schedule: Mon-Fri 07:30am-16:00pm Compressed/Flexible: Not Approved Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Health System Specialist- Group Practice Manager/PD078000 Relocation/Recruitment Incentives: Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS):Not Authorized PCS Appraised Value Offer (AVO): Not Authorized

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