Department of Veterans Affairs
This position is for a certified pharmacy technician at the full performance level GS-7 at the Birmingham VA Healthcare System. Pharmacy technicians at this grade level are nationally certified by PTCB or ExCPT and can work autonomously, using independent judgement to perform a full range of duties.
- Assists patients entering the outpatient pharmacy waiting area to facilitate timely and accurate delivery of prescriptions medication. Provides patient education on the medication refill process, the use of automated telephone system, the use of the internet refill system and general information on outpatient pharmacy process to ensure patient centered program. Follows-through on all prescription problems promptly in person or by phone or CPRS progress note to the provider to avoid patients being out of medications. This may include coordinating overnight deliveries to veterans who need medication immediately. Assists other technicians in scanning refill documents mailed in by patients on a daily basis as required as well as requests made in person by veterans. Reviews unopened returned FedEx, UPS or US Postal Service mail returned as undeliverable as required. Monitors the Audio FAX telephone refill and MyHealtheVet Internet refill systems routinely to assure continuous operation. Treats all patient contacts with respect and diligence. Seeks to solve patient problems including referring to other VA resources when needed. Resolves patient issues in a timely and caring manner at all times. Assists the pharmacist supervisor with compilation of data for workload statistics and analysis to detect problems with outpatient pharmacy prescription pick-up process. Assists in data collection and analysis of the any and all patient care survey for reviewing patient satisfaction. Interacts with Patient Care Advocates as appropriate to meet the needs of the veterans. Interacts with the Clinical Call Center Pharmacy (CCCP) staff via Phone Message Manager (PMM) and telephone when necessary and complete all messages in PMM within the close of the next business day Work Schedule: 8-hr shift between 6a and 6p with rotating weekend, holidays, evening, and nights (WHEN) hours Compressed/Flexible: Not Available Telework: Not Available Functional Statement #: 63372F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized
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