Clinical Laboratory Scientist (Regional Technical Specialist)

Department of Veterans Affairs

The purpose of this position is to serve as Clinical Laboratory Scientist (CLS), Regional Technical Specialist, Quality Management (QM) assigned to P&LMS at the James A. Haley Veterans' Hospital and Clinics. The CLS Regional Technical Specialist, QM serves as a recognized expert and provides consultative services to management at all levels of the organization advising on various aspects of specialized testing.

• Major Duties: Education of staff on Quality, HRO principles, Performance, and Process Improvement principles including flow charting and value stream mapping, Lean principles, identifying variability, tracking supply and demand and then reduce demand. Developing training programs that focus on enabling operational leaders to achieve strategic and annual operating goals aligned with the organization's Management and Leadership systems must apply good judgment and originality to modify established production and quality verification concepts or criteria to fit the particular situation. Monitors quality measures and activities of the laboratory to determine conformance with established policies, regulatory or accreditation requirements; and makes recommendations for appropriate corrective action and follow-up as necessary. Assists supervisors in compliance with all T JC and CAP guidelines and regulations to assure readiness for accreditation inspections. Works across laboratory sections to assure P&LMS performance measures are met. Creates and applies reengineering and continuous performance improvement initiatives, both within the laboratory and/or the organization. Maintains a laboratory performance improvement program and ensures measurement of performance monitors and customer feedback. Serves as the laboratory Performance Improvement Committee Coordinator. Implements effective processes and system controls to ensure the highest possible product quality, service quality, and patient safety. Plans, provides timely reports, and presentations of the annual Laboratory Pl Plan. Utilize various methods of Performance/Process Improvement: Lean Principles Plan-Do-Study-Act model of performance improvement Root Cause Analysis Customer Satisfaction Measurement Systems (surveys). Develops tracking/monitoring methods and data collection. Collaborates with other in research activities to improve care. Utilizing a wide range of analytical and evaluative methods and techniques in providing consultation for the Service Chief, Administrative Office, and the Laboratory Manager. With approval of P&LMS Chief or Supervisor, participates in medical center and network initiatives as appropriate, and represent service when on committees, task forces and work groups including facility quality management hospital Pl projects (RPI, RCA, Quali-TEA). Develops methods for quantitative, statistical, or graphic display of data. Prepares and presents evaluations/analysis, conclusions, and recommendation for corrective action plans to management and or appropriate committees. Serves on multiple Service, Hospital, and VA committees. Develops and presents briefings and reports on study/project status to all levels of management and staff with the approval of P&LMS Leadership. Responds to Service questions and requests for information, interprets data and provides background data regarding systems determinant studies. Incumbent along with Lab Leadership develops mutually acceptable projects, which typically includes identification of the work to be done, scope of the project, and timeliness for completion. Within the parameters of the approved project, the Incumbent is responsible for leading a team in planning and organizing the study, estimation of costs, coordination of staff and management and overseeing all phases and aspects of the project. The Incumbent informs the Supervisor of controversial findings, issues, or problems with widespread impact. Completed projects, evaluation, reports, and recommendations are reported to Lab Leadership to assure compatibility or organization goals, guidelines, and effectiveness in achieving intended objectives. Maintains a laboratory performance improvement (Pl) program for the Pathology and Laboratory Department and ensures monitoring of components and customer feedback to: Schedule, prepare and conduct Pl meetings at least monthly. Prepare and route meeting minutes within 5 days for review and approval throughout the approval chain. Prepare the quarterly and annual quality improvement summary reports for JAHVH, NPR, Lakeland, and Temple Terrace facilities and present to all staff by the 15th of each month. Implement effective processes and system controls to ensure the highest possible product quality, service quality, and patient safety. Detect and prevent errors in laboratory practice and conduct root cause analysis investigations to improve processes. Reduce process variations between JAHVH, NPR, Lakeland, and Temple Terrace facilities which can cause errors and ensure standardized processes throughout the laboratory system. Other duties as assigned. Work Schedule: Monday through Friday, 7:30am - 4:00pm Telework: Ad-hoc only. Virtual: This is not a virtual position. Functional Statement #: 72096F Relocation/Recruitment Incentives: Authorized Permanent Change of Station (PCS): Not Authorized

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